Shipping Policy

Shipping Policy

Last updated: May 1, 2026

The short version

Free U.S. shipping on orders over $35. Otherwise it's a flat $4.95. Tins arrive in 6–12 days, tracked door-to-door, with all duties and taxes already paid. No surprises at the door.

Where we ship

We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. military addresses (APO/FPO/DPO).

We don't currently ship outside the United States. If we ever do, we'll update this page first.

Shipping costs

Costs are calculated automatically at checkout. No fuel surcharges, no handling fees, no "signature required" upsells.

Processing time

We aim to process and ship every order within 24 hours. During busy weeks (launches, holidays) it can take up to 48 hours.

You'll get a tracking email as soon as your tin is on its way.

Delivery time

Standard delivery: 6 to 12 business days from when your order ships, depending on where you live.

Tins ship from our fulfillment partner and travel to you with tracking the entire way. Most orders arrive on the earlier end of that window. Rural addresses, Alaska, Hawaii, and APO/FPO addresses sometimes take a couple of extra days.

Duties and taxes

You pay nothing extra at the door. All applicable import duties and taxes are pre-paid by us before your tin reaches you. The price you see at checkout is the price you pay — no customs fees, no carrier hand-off charges, no "delivery surcharges" from the courier.

Sales tax is added at checkout where required by your state.

Tracking

Every order comes with tracking. You'll get an email with the tracking number when your tin ships, and you can check progress anytime from that link or from your Mutt account.

If your tracking hasn't updated in more than 5 business days and you're worried, email us at support@trymutt.com — we'll look into it with you.

Lost packages

If your tracking says "delivered" but the package isn't there, or it's been more than 15 business days since shipping with no movement, email support@trymutt.com with your order number. We'll send a replacement tin at no cost. No forms. No "have you checked with your neighbors?" runaround.

Damaged packages

If your tin shows up crushed, wet, or otherwise damaged: send us a photo and your order number at support@trymutt.com. We'll send a replacement right away. Keep the damaged tin or toss it — we don't need it back.

Wrong address

Double-check your shipping address before you hit "place order." If something's off — typo, old address, missing apartment number — email us at support@trymutt.com as soon as you can and we'll work it out together. If a package is already out for delivery to a wrong address, options get limited, but we'll do what we can.

Changing or canceling an order

You have one hour after placing an order to cancel or change it. Email support@trymutt.com with your order number and what you'd like to update. After that, the order is in the warehouse system and we usually can't pull it back — but get in touch and we'll see what's possible.

Questions

support@trymutt.com Aetherworld LLC, Cheyenne, Wyoming, USA

Mutt — Good stuff for good dogs.